Hurricane Florence

We are taking steps to ensure our members’ health care coverage needs are continuous and flexible in the event of a storm. Important updates include virtual doctors’ visits at no cost and emergency prescription refills.

Virtual Visits Available 24/7 to All Impacted Areas

Blue CareOnDemand℠ is offering access to general medical care at no cost to residents of the zones impacted by Hurricane Florence. 

If your doctor’s office is closed or you’re away from home, Blue CareOnDemand virtual visits are a great option for non-emergency health issues. Through a video chat, you can talk to a doctor about issues like cold and flu symptoms, allergies, sinus infections, migraines, rashes, urinary tract infections, pinkeye and more. The doctor can even call a prescription in to the pharmacy nearest you if appropriate. 

Go to to have a video visit at no cost. If you are using a mobile device, you will be instructed to download the mobile app. Log in or register for your Blue CareOnDemand account, then select the Hurricane Support option to start your visit and bypass the payment screen. Or select Urgent Care and use the coupon code FLORENCE.

For emergency medical issues, please dial 911.


30-Day Emergency Prescription Refills

If a state of emergency has been declared for your area, CVS Caremark can approve a one-time emergency refill for a 30-day supply of medication. We recommend contacting CVS Customer Care at 888-963-7290 to request approval for your medication(s) before visiting your local pharmacy. Alternate delivery arrangements may be available to those taking specialty medications.

You can use the RX Open tool at to locate a nearby open pharmacy.

CVS Caremark is an independent company that provides pharmacy benefits management on behalf of BlueCross.


Digital ID Card

The My Health Toolkit® mobile app offers quick and easy access to your insurance information— including a digital version of your ID card that you can share by text or email. To download the app, search for “My Health Toolkit” in the App Store or Google Play.


Additional Resources

Stay connected to the South Carolina Emergency Management Division (SCEMD) for continued updates on the storm and public emergency alerts. You can follow SCEMD on Facebook or Twitter.

Download the free 2018 Hurricane Guide to go over evacuation maps, preparation tips and recommended family emergency plans.